Privacy Policy

Ingwe Digital Solutions (Pty) Ltd (“Ingwe”, “we”, “us”, or “our”) operates ingwedigital.co.za and provides cybersecurity, web design, hosting, and payroll services to South African businesses. We are registered as a company in South Africa.

We are committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and its associated regulations.

We may collect and process the following categories of personal information:

• Contact information: Full name, email address, telephone number, company name.
• Usage data: Pages visited, time on site, referring URLs, browser type — collected anonymously via analytics.
• Form submissions: Information you submit via contact forms, audit requests, waitlist sign-ups, or intake systems.
• Technical data: IP address, device type, and browser version for security and performance monitoring.
• Payment data: Processed entirely by our payment provider — we do not store card numbers.

We use your personal information for the following purposes:

• Responding to enquiries and providing the services you requested
• Sending service-related communications (invoices, updates, support)
• Sending marketing communications where you have consented
• Improving our website and services through analytics
• Meeting our legal and regulatory obligations
• Security monitoring and fraud prevention

We process your personal information on the following lawful grounds under POPIA:

• Consent: Where you have opted in to marketing communications.
• Contractual necessity: To deliver services you have engaged us for.
• Legitimate interest: For security, fraud prevention, and service improvement.
• Legal obligation: Where required by South African law.

We do not sell your personal information. We may share it with:

• Service providers: Hosting infrastructure (Domains.co.za), transactional email delivery, payment processing (PayFast), and analytics tools — under data processing agreements.
• Legal authorities: Where required by law or court order.

Your personal information is primarily stored on servers located in South Africa, in compliance with POPIA's data residency principles. Where data is transferred outside South Africa, we ensure appropriate safeguards are in place.

We retain personal information only as long as necessary for the purposes for which it was collected, or as required by law. Contact enquiry data is retained for 3 years. Website analytics data is retained for 12 months.

You have the following rights regarding your personal information:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your information (subject to legal obligations)
• The right to object to processing for marketing purposes
• The right to withdraw consent at any time
• The right to lodge a complaint with the Information Regulator

To exercise any of these rights, email us at hello@ingwedigital.co.za. We will respond within 30 days.

You have the right to complain to the Information Regulator of South Africa if you believe we have processed your personal information unlawfully:

We use cookies to improve your browsing experience and analyse site traffic. You can manage cookie preferences via our cookie banner on your first visit. See our separate Cookie Policy for full details.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or destruction. These include SSL encryption, access controls, and regular security reviews.

We may update this Privacy Policy from time to time. Material changes will be communicated via our website or directly to affected data subjects. The effective date at the top of this page indicates the most recent revision.

For all privacy-related enquiries, requests, or complaints, contact our Information Officer: